Summary of our plans
Summary of our plans
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CSS Elite Partner Program |
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CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
CSS Elite Core |
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Unlimited CSP tickets |
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Contact methods: Webform |
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Contact methods: Live chat |
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Contact methods: phone |
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24/7 access and 9-6 BH Incident Management |
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24/7 access and Incident Management |
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Initial Response Time SLA: 1, 2, 4, 6 hours according severity |
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Initial Response Time SLA: 4, 8, 12, 16 hours according severity |
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| Language 24/7: English |
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| Language BH*: Spanish, Italian, French, German |
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Premier support L3 escalation to Microsoft |
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12 months contract with auto-renewal policy |
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Partner’s brand service setup and customization |
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| Direct access for every end customers |
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| ad-hoc end customer Customization with Add-ons |
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| ADD-ONS enabled |
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| End customer access |
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| On-premises support |
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| 5 Tickets end customer access |
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| Enterprise Agreement |
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| Partner Gold SLA (45 Mins; 1.5 Hours; 2 Hours; 3 Hours) |
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| Partner Platinum SLA (30 Mins; 45 Mins; 1 Hours, 2 Hours) |
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| Partner Diamond SLA (15 Mins; 30 Mins;1 Hours; 2 Hours) |
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| End Customer Diamond SLA (15 Mins; 30 Mins;1 Hours; 2 Hours) |
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| Other CSS benefits |
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| TD Cloud Express - Managed Services discounts |
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| TD Academy - MS certifications discounts |
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*BH Business Hours 9-6 CET
** BASIC 5 Tickets Pack has an extra charge. Please ask your Sales Representative.